Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve.  Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected.  

WHAT YOU'LL BE DOING  

• Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services. 

• Understand the need for and maintain confidentiality of all family information. 

• Provide parking assistance and directions for guests and families. 

• Accept, transport, and set up flower arrangements at services and gravesites. 

• Distribute memory folders, prayer cards, tissues, water, etc., as directed. 

• Provide clean up and housekeeping duties before and after the completion of services. 

• Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements. 

• Use Service Sheet, Director’s Papers, and other resources available. 

• Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director. 

• Provide casket bearing directions to families at services or assist with bearing as necessary. 

• Contribute to maintaining clean and presentable facilities and grounds. 

• Review permits for accuracy, accept appropriate contract payments at services as necessary. 

• Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary. 

• Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.  

• Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices. 

• Attend all required safety, employee, and other associated meetings. 

• Perform basic military flag folding with assistance from Service Director. 

• Complete a comprehensive written account of each funeral service, submitted on the same day as services. 

• Occasional hands-on contact with decedent as needed. 

REQUIRED QUALIFICATIONS 

• Must be bilingual in Chinese or Spanish.

• 1-2 years of hospitality or customer service experience.

• Must have a caring and professional demeanor and enjoy helping families at a difficult time. 

• Should possess excellent public speaking skills. 

• Valid California Driver’s License. 

• Ability to lift 75lbs.  

• Comfortable standing for long periods at a time. 

• Must be able to work weekends and holidays. 

• High school diploma/GED certification. 

• Must be able to work on-site.  

PREFFERED QUALIFICATIONS 

• Some previous experience in a mortuary/funeral service position. 

COMPETITIVE BENEFITS 

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.