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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position Overview:

The HR Shared Services Associate plays a critical role in ensuring that HR services are successfully delivered to employees around the world. This role requires a combination of strong technical skills, exceptional customer service, and an eye for the details. By leveraging technical HR and case management skills, this individual will manage HR transactions, resolve HR-related cases, and provide exceptional support for UPS’s global workforce.

Job Description:

• Manage HR transactions in Workday and drive system tasks to completion.

• Utilize the ServiceNow case management system to track, update, and resolve HR-related cases.

• Deliver comprehensive HR support for international employees.

• Escalate complex HR cases to appropriate parties, ensuring that all issues are addressed effectively.

• Deliver excellent customer service to all employees requiring assistance with HR transactions.

• Organize daily tasks efficiently, maintain a balance between scheduled tasks and emergent needs.

• Demonstrate excellent time management skills, ensuring that all tasks are accurately completed and within the assigned time frames.

Qualifications (Education & Experience):

• Bachelor's Degree preferred.

• Previous experience in a shared services environment preferred.

• High level of attention to detail with ability to manage multiple tasks simultaneously.

• Strong problem-solving skills

• Excellent written, oral, and interpersonal communication skills.

• Capable of handling sensitive and confidential information.

Employee Type:
 

Permanent

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