Location: Lincolnshire and North Cambridgeshire

Business Unit: IMA Metering

Contract Type: 12 Months FTC/Secondment

Salary: Competitive, with benefits

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are? 

Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.  

IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.  

Job Overview

Are you an experienced leader ready to make a difference in water metering operations? As the IMA Senior Operations Manager, you’ll play a pivotal role within the IMA Alliance, managing Front-Line Managers and supporting operational teams to deliver exceptional metering services across the region. In this senior position, you’ll drive operational best practices, ensure top-quality service delivery, and play a key part in advancing health and safety, customer service, and operational efficiency.

Key Responsibilities

• Develop and oversee comprehensive health and safety plans for all field operations, maintaining a zero AFR and zero utility strike target.

• Lead monthly health and safety reviews and support behavioural safety initiatives, ensuring compliance with POSWSH and Water Regulations.

• Foster a culture of health, safety, and well-being across operational teams, including the implementation of the LIFE engagement programme.

• Champion a customer-centric approach, aiming for 100% customer satisfaction by ensuring timely, considerate communication during all operations.

• Work to minimize community disruption during activities and keep customers informed throughout all phases of work.

• Establish strong communication channels with frontline teams, promoting consistent practices across health and safety, water quality, and commercial efficiency.

• Lead resource planning to ensure the right teams are in the right place at the right time, reducing absences and ensuring up-to-date training and competency checks.

• Drive performance by meeting contract KPIs and implementing Performance Improvement Plans where necessary.

• Oversee weekly/monthly cost reviews and develop action plans to achieve operational savings and align productivity-based bonuses with team targets.

• Support recruitment, training, and development of new operational staff, ensuring balanced training rotations.

• Collaborate with project teams on initiatives like the Reinstatement, Stores Management, and Depot Strategies, ensuring smooth transitions and timely delivery.

What We’re Looking For:

• Proven experience in managing large-scale operational teams and delivering on KPIs within utilities, construction, or a similar industry.

• Strong background in health and safety planning, ideally with experience leading safety initiatives.

• Excellent stakeholder management skills, with the ability to communicate clearly and inspire teams.

• Demonstrated ability in performance and cost management, with a focus on operational efficiencies.

• A proactive, customer-focused approach to service delivery.

Why Anglian Water? 

• Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include: 

• Bonus scheme 

• Private health care 

• Competitive pension scheme 

• Up to 26 days annual leave rising with length of service 

• Flexible benefits to support your wellbeing 

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

This role sits within our IMRDS Alliance and is hosted by Kier/Clancy (the Partner organisation that the position sits in as part of the Alliance).  

As part of the ‘Best for Task’ principle that allows roles to be filled across the IMRDS Alliance with the most appropriate skills, you are welcome to apply for this role regardless of your home organisation, (the Alliance partner you work for).  

If you are successful in your application for this role you will remain employed by your home organisation on your substantive terms and conditions but will fill a vacancy hosted by a different partner organisation  

If you’re passionate about operational excellence and eager to make a difference in the water sector, apply today.

Closing Date: 29th November 2024

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