Work Location:

Canada

Hours:

37.5

Line of Business:

Data & Analytics

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview
Welcome to the cutting-edge world of AI and Machine Learning at TD Bank! Our team is at the forefront of driving innovation and leveraging advanced technologies to transform the way we operate and serve our customers.

As part of our team, you will be immersed in a dynamic environment where creativity and technical expertise converge. We are responsible for spearheading AI and ML projects that push the boundaries of what's possible, enabling us to make data-driven decisions and deliver exceptional value to our customers.

Join us on this exciting journey as we unlock the potential of AI and Machine Learning. Together, we will shape the future of TD Bank and drive exceptional outcomes for our customers.

Job Requirements

• Lead and mentor a diverse team of AI/ML scientists, engineers, and product managers, ensuring high performance and alignment with organizational goals.
• Manage both the AI CoE and applied AI/ML teams to deliver state-of-the-art AI/ML applications that support the bank’s strategic initiatives and AI evolution.
• Identify and prioritize new machine learning opportunities, working with Line of Business (LOB) stakeholders to define outcomes, benefits, and implementation strategies.
• Develop and manage comprehensive end-to-end AIML plans that integrate Program Management, Business, Technology, and Layer 6 activities. Identify and mitigate interdependencies.
• Establish governance structures, approve projects, and oversee their execution, ensuring effective management of AIML activities, project teams, and delivery.
• Ensure LOBs are held accountable for the delivery of project benefits and outcomes.
• Manage compliance approvals related to AIML activities, consents, and implementation.
• Work closely with the Layer 6 (L6) / Spoke teams to coordinate resources and inputs.
• Lead assessments of use cases, evaluating risk appetite, infrastructure, skillset, delivery risk, and strategic alignment.
• Develop and implement strategies to attract, retain, and motivate a highly qualified team to meet business objectives.
• Stay updated with industry trends and advancements in machine learning to maintain a competitive edge.
• Partner with LOB Analytics leaders to identify and leverage machine learning opportunities that optimize business outcomes.
• Drive the realization of business case benefits and work with Spokes to execute implementation plans.
• Coordinate resource management activities in collaboration with HR teams.
   

Qualification

The ideal candidate should have over 10+ years of experience in advanced analytics and significant experience in AIML development and deployment, preferably within the context of global bank products and/or consulting services. 

Educational Requirements/Accreditations: 

• Post Secondary/Masters in quantitative discipline, science, engineering or business/finance is preferred. 

Strategic Thinking

• History of delivering business impact and results through developing and executing on strategies over both short term and longer term 
• Motivated to constantly find innovative ways to enhance capability, methodology and practice 

People Leadership and Influence 

• Proven leadership.  Ability to work in and across teams, manage stakeholders and align leadership 
• Strong people leader with demonstrated experience in identifying and growing talent 
• Experience leading and building effective teams and delivering superior results   
• Ability to motivate, develop and empower others to proactively adapt to changing environments 
• Promote positive team interactions and bring a high level of enthusiasm to projects 
• Ability to manage analytics experts, modelers and data scientists. 
• Self-starter; goal oriented; customer focused 

Business Acumen 

• Strong understanding of contact center operations and systems would be a strong asset
• Experience working in both a technical and business context and able to translate technical concepts into easy to understand business language 
• In-depth industry knowledge, including current big data trends and challenges globally 
• Ability to create business cases and explain the business value of projects 
• Understanding of data privacy, security and data governance 

Relationship Building and Communications 

• Excellent relationship skills with proven ability to impact and influence others 
• Demonstrated teamwork and ability to build deep relationships with different business partners 
• Proven ability to communicate effectively at senior levels 
• Excellent interpersonal and communication skills, both written and verbal 

Technical Competencies 

• Understanding of end to end capabilities spanning data management, business intelligence, cloud and advance analytics  
• Understanding and expertise with data and data warehouse technologies 
• Demonstrated experience with a variety of data management and analytics tools 
• Strong analytic skills, including statistical and segmentation analysis; data analysis and insight development; financial statement and competitive analysis 
• Understanding of when to use traditional vs big data solutions. 

Other Qualifications/Skills/Experience: 

• Working knowledge of general banking / consumer finance products, policies and operations. 
• Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities 
• Consulting background advising a variety of industries and lines of business related to analytics subject matter

* The workplace model for this role is hybrid.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.