Hi, we’re HUB!  

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow. 

The Opportunity

As a Commercial Insurance Billing Specialist, you will apply your attention to detail and organizational skills to support the accurate processing and billing of commercial insurance accounts. You will work closely with our Commercial Sales team to ensure client premiums are billed correctly, policy documentation is accurate, and day-to-day processing operations run smoothly. This role offers a clear path to grow within the organization as you develop your skills and knowledge of the commercial insurance industry.

A day in the life of a Billing Specialist -  

• Work closely with the VP of Commercial Operations to deliver on clean data control reports.

• Bill client premiums accurately and on time, becoming an expert to support all regions with the more complex billing practices such as multi carrier subscriptions, split receivables, HUB2HUB billing and unlicensed carrier billing.

• Master our accounts receivable process and help to streamline collection of client payments

• Use your billing expertise to become a centralized resource for accounting discrepancies on files. Troubleshooting with commercial insurance teams to resolve the discrepancies within an acceptable time standards.

• Become an expert on the client refund and write off processes, understanding all approval processes and documentation requirements

• Compare data on documents received from insurance carriers to existing data within client files

• Process commercial insurance renewals, endorsements, new business, and cancellations and update records for required changes.

• Prepare document packages to be provided to clients, including Certificates of Insurance, Cover Notes, Endorsements, and Invoices

• Review and ensure accuracy of policy documentation from insurers before forwarding to clients

• Answer account-related questions and requests from clients, lawyers, and banks related to billing and coverage

• Provide excellent internal customer service to the commercial sales team and our insureds

• Support the smooth running of day-to-day operations within a busy office environment

What you will bring to our team -  

• Strong organizational skills with the ability to manage repetitive tasks while remaining focused

• Mathematical or accounting mindset, with an ability to understand the flow of money and commissions between organizations and individuals

• Task, deadline, and detail-oriented with quick and accurate data entry

• Ability to analyze data on a recurring basis and identify discrepancies

• Strong verbal and written communication skills

• Ability to obtain and sort documents and information quickly

• Understanding of and ability to meet daily, weekly, and monthly targets

• Ability to keep current on changes in the insurance industry as they pertain to the role

• Problem-solving ability and initiative to think outside the box for solutions

• Proficiency in Microsoft Word, Excel, and Outlook

• Level 1 General Insurance License, or willingness to obtain within the first six months

• Minimum of one year of commercial insurance or accounting experience as an asset

• Willingness to obtain an Industry designation (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)

• Experience with EPIC (our broker management system) is an asset

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together! 

• We work hard and play hard and have a strong culture of success.

• Paid day off for your birthday – we want to celebrate you! 

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities 

• Room to grow within the organization 

• Lots of company perks, benefits, RRSP matching and great compensation  

Salary Expectations –  

The expected hourly range for this position is $45,000 - $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Your future with HUB –  

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunities for advancement. 

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.      

What makes us different than all the rest?  

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. 

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. 

Our Core Values:  

•        Entrepreneurship: We encourage innovation and educated risk-taking. 

•        Integrity: We do the right thing every time. 

•        Teamwork: We work together to maximize results. 

•        Accountability: We measure and take responsibility for outcomes. 

•        Service: We serve customers, communities and colleagues. 

If you value what we value, and like the perks along the way – Apply TODAY! 

The employment offer is contingent upon completion of a successful background check. 

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [email protected] to request this. Only candidates selected for an interview will be contacted. 

#LI-POST 

#LI-onsite 

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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