As an HRS Operations Team Leader, you’ll play a key role in delivering outstanding employee experience by driving the effectiveness and efficiency of our HR Operations team. Leading a cross-country team supporting the German, Swiss, and Austrian markets, you will help shape a high-performing, engaged culture where people can do their best work. You’ll also partner closely with internal stakeholders across Germany, Switzerland, and Austria to build trusted, long-term relationships and ensure exceptional service delivery. 

You can also expect to work in a people-oriented team with experienced colleagues and engaging leaders, gain experience in a global organization, and enjoy strong opportunities for development and career growth.  

We will count on you to: 

• Manage and develop the team through workload planning, coaching, feedback, talent development, and annual appraisals 

• Recruit, onboard, train, and support new and existing team members 

• Deliver high-quality HR admin operations in line with procedures, legal requirements, and customer expectations, according/matching to our KPI and SLA 

• Act as the main point of contact for process-related and people-related escalations 

• Identify process gaps and issues, and collaborate with the team to implement improvements 

What you need to have: 

• 2+ years of experience in a similar leadership role, preferably with operational background 

• Strong managerial skills and experience leading teams 

• University degree, preferably in HR or a related field 

• Excellent German and very good English skills 

• Proficiency in MS Office, especially Excel 

• Experience managing processes and projects 

• Strong communication and interpersonal skills

What makes you stand out: 

• Practical knowledge of Workday and ServiceNow or other ticketing system 

• Knowledge of German labor law, social security, and tax regulations 

• Previous experience in an SSC or BPO environment 

• Strong client-focus and a proactive mindset 

• Excellent analytical and organizational skills with strong attention to detail 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.