84604Exempt Jobs, Management

This position is dedicated to enhancing the efficiency, quality, and consistency of
operations within the organization. This position examines existing workflows, spots
areas of inefficiency, and spearheads initiatives to upgrade processes across all
departments. By utilizing data, fostering collaboration, and applying process
improvement strategies, the Director of Process Improvement guarantees that the
company functions optimally, promotes sustainable growth, and provides outstanding
customer service.
The Director of Process Improvement spearheads initiatives to pinpoint, design, and
enact changes that elevate organizational performance. The director works closely with
leadership and cross-functional teams to establish more efficient workflows, minimize
waste, cultivates a culture of ongoing improvement, and supports other business
objectives that may be assigned.
Responsibilities
● Develop and implement a strategy for process improvement that aligns with the
business goals. Set KPIs and measurable objectives to evaluate the impact of
these efforts. Work with senior leadership to ensure initiatives enhance business
objectives like customer satisfaction, scalability, and cost efficiency management.
● Collaborate to assess existing workflows and identify bottlenecks and
opportunities for improvement. Analyze the causes of inefficiencies and create
data-driven solutions. Develop optimized workflows that enhance efficiency,
quality, and scalability while reducing cost redundancies.
● Promote continuous improvement methodologies through training, workshops,
and leadership support. Manage the change process for new workflows to
ensure smooth implementation while addressing resistance. Track the
performance of changes and refine processes based on feedback results.
● Collaborate with leaders and employees to gather insights, address concerns,
and ensure initiative alignment. Lead teams to design and execute improvement
projects aligned with organizational goals. Act as a liaison to ensure consistent
application of improved processes and practices.
● Utilize data to identify trends, measure performance, and guide decision-making.
Develop dashboards and reports for visibility into process performance and

improvement metrics. Compare current processes to industry standards to
pinpoint areas for improvement enhancement.
● Train employees on improvement tools like Lean, Six Sigma, and Kaizen.
Maintain resources, such as documentation and guides, to support
understanding of improved workflows. Encourage all employees to share ideas
for process improvement initiatives.
● Ensure all process changes meet regulations, legal requirements, and company
policies. Identify risks related to process changes and create mitigation plans for
smooth transitions. Conduct regular audits to maintain compliance with updated
process standards.
Qualifications
● Bachelor’s degree in business administration and/or 5-6+ years of experience in
process improvement, operational management, or a related field.
● Advanced degrees (e.g., MBA) or certifications in process improvement (e.g.,
Lean Six Sigma Black Belt) are preferred.
● Proven track record of leading process improvement initiatives and delivering
measurable results.
Skills
● Process Improvement Expertise: Strong knowledge of methodologies such as
Lean, Six Sigma, and value stream mapping.
● Project Management: Ability to lead complex projects from inception to
completion, including resource allocation and timeline management.
● Analytical and Problem-Solving Skills: Proficiency in data analysis to diagnose
issues, evaluate options, and develop effective solutions.
● Leadership and Communication: Strong leadership skills to inspire teams,
manage stakeholders, and communicate effectively across all levels of the organization.