About the Role:

Grade Level (for internal use):

07

The Team: As a member of the Credit Client Services team, you will serve as an expert on Credit Ratings, Credit Analytics, and the Market Intelligence Platform. Credit Client Services interacts with many internal teams, including Commercial, Product, Content and Technical Support.

The Role: Client Service Associates are the first point of contact for our clients. You’ll work with them personally to help optimize their workflows and streamline their research and data analysis needs.

The Impact:

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover.

• Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Credit Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.

• On completion of internal training, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

What’s in it for you: 

• This position provides an excellent opportunity to build on your existing financial knowledge and skillset with possibilities for future career progression.

• Join a team that involves working closely with clients and includes continuous training with industry leaders in credit, analytics and research. You will have on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Credit Ratings, Research, Credit Analytics, Capital Markets and the S&P Global Market Intelligence Platform.

• Beyond learning how to communicate with clients, you will also receive deep-dive training on our data and content, learn about our customer segments and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.

Responsibilities:

• Respond to inquiries for ratings clients

• Provide professional, timely, quality support of our credit based products

• Recording accurate and timely tracking of client issues within our Client Relationship Management system

• Documentation of newly found solutions and product updates

• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads

• Staying current on existing and newly developed product offerings

What We’re Looking For:
Basic Qualifications:

• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field

• Fluency in English at advanced level (written and oral)

• Excellent written and verbal communication and presentation skills

• Ability to multitask effectively, prioritize work and pay strong attention to detail

• Team-player mentality with collaboration and interpersonal skills

• A passion for working in the financial services industry, building relationships with finance professionals and flexible to changes in a dynamic environment

• Experience with Outlook, Word, Excel, and PowerPoint

Preferred Qualifications:

• Knowledge of investments including fixed income, private equity, public equity, ETF’s, mutual funds, commodities.

• Proficiency with Capital IQ Platform/Products, especially RatingsDirect and Credit Analytics.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)