Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job leads a team responsible for the stability, availability, reliability, and serviceability of products. Must have a solid grasp of systems and software architectures. It will guide the team in designing, analyzing, and troubleshooting large-scale distributed systems while also debugging and optimizing code. It will help the team deliver self-service tooling and frameworks to manage infrastructure and engineering workflows. It will drive programs to manage change, enhance security and analyze and improve the performance and efficiency of services. It will partner with engineering teams, our vendors and more to deliver a high level of service. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Building high-performing, cohesive teams by influencing organizational design, communicating team strategy, fostering collaboration
Leading technical solutions for infrastructure and application management, monitoring, and operations with standardization and automation focus
Providing cybersecurity support such as vulnerability cleanup, secure server configuration, testing and validation, technical controls implementation and incident remediation
Working closely with engineering leaders to ensure software releases are well-designed, planned, implemented, released, and monitored
Measuring and improving reliability, quality and efficiency of platforms
Guiding a variety of complex analytical duties in the planning, deployment, testing and evaluation of products
Guiding the design and implementation of reliable and scalable infrastructure solutions with best practices, tool use, and quality assurance
Partnering with cross-functional teams and vendors to identify and drive improvements including production quality, operational efficiency, engineering productivity
Providing training and coaching to peers and more junior Site Reliability Engineering team members
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.