What you can expect

We are looking for a PMO Manager to work closely with our teams to hold them accountable. You’ll be in charge of setting up a governance framework to help the CX Organization achieve its goals and outcomes. By creating processes, tools and methods to ensure projects are delivered. Regularly, you will review project data to spot trends, capture lessons learned and drive improvement for better efficiency. You will also be assisting senior management to help with smooth operations.

About the Team

This role is part of the Workvivo CX Operations team, which supports different areas like Strategic Customers, Support, Onboarding, and Customer Success. The team focuses on delivering top-notch customer experiences and keeping customers happy. As PMO Manager, you'll make sure everyone in the CX organization meets our high standards and keeps customer satisfaction high. You’ll work closely with CX Management and the Sales Partners team.

What we’re looking for

• Experience of client-facing experience in a high-performance SaaS, consulting or services company

• Demonstrate technical proficiency in project management, execution, and delivery

• Have excellent report writing and communications skills

• Able to communicate with authority to multiple audiences, including senior leadership

• Able to build relationships and drive trust with internal teams

• Able to set up ongoing procedures to collect and review information as needed Able to leverage data-driven insights to refine project management and operations processes and enhance overall performance

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.