Assistant Customer Service

Position Summary

The Assistant Customer Service supports daily warehouse operations by coordinating with customers, stakeholders, operations teams, and internal departments to ensure smooth order processing, inventory accuracy, and timely shipment arrangements.

Key Responsibilities

• Handle customer inquiries and provide timely updates on shipment and order status.
• Coordinate inbound and outbound warehouse activities with operations teams.
• Process customer orders, delivery requests, and documentation in the system.
• Monitor inventory movement and assist in resolving stock discrepancies.
• Prepare and verify shipping documents, reports, and billing information.
• Liaise with transporters, forwarding agents, and internal departments for shipment arrangements.
• Follow up on pending issues, delivery delays, and customer complaints.
• Ensure all customer requirements and SOPs are properly followed.
• Maintain accurate filing and record management for operational documents.
• Support cycle count and stock take activities when required.
• Assist in KPI monitoring and service performance reporting.

Requirements

• Diploma or equivalent qualification in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 1–2 years of experience in customer service or warehouse operations is an advantage.
• Familiar with WMS or Microsoft Office applications.
• Good communication and coordination skills.
• Able to work in a fast-paced warehouse environment.
• Detail-oriented and able to handle multiple tasks.
• Good problem-solving and follow-up skills.

Preferred Skills

• Knowledge of shipping and logistics documentation.
• Experience handling warehouse customers and transport coordination.
• Basic understanding of inventory management and warehouse processes.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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