Employment Type

Permanent

Closing Date

28 Nov 2024 11:59pm

Job Title

Digital Senior Analyst

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Telstra Consumer - Belong is a Carbon neutral Telco company, empowering Aussies with inclusive, effortless digital experiences.

About the Role

• The Digital Senior Analyst will work collaboratively with others to help build out Belong’s insights and understanding of customer behaviour through digital channels, aligning these insights to non-digital behaviour.
• As a Digital Senior Analyst, you thrive on solving complex problems using data. Your curiosity, trend analyses and actionable insights enable consistent and data informed decision making by your stakeholders. You’ll be an expert in understanding Belong’s digital data landscape and how customers (and non-customers) interact with our web/app and have a strong natural desire to share this information and find actionable insights.

What We Offer

• Flex appeal: choose where, when and how you work
• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Build analytical solutions by manipulating large data sets and integrating diverse data sources
• Perform in-depth quantitative analysis, articulate complex data patterns, insights and propose actionable insights to stakeholders in meaningful business language
• Derive insights from multiple data sets to test hypotheses and develop recommendations for actions
• Provide insights into Belong’s customers and their behaviour, both within the digital channels and how that is linked to their offline behaviour
• Partner with senior stakeholders across the organisation to understand their business problems, share insights and help to create opportunities for their business
• Use innovative and creative approaches to enable business decisions to be made through the use of data analysis which helps to translate complex business problems
• Perform ad-hoc analysis, data extracts and develop reproducible analytical approaches to meet business requirements
• Significantly drive continuous improvement, transformation and efficiency into current reporting and analytics processes, including driving self-serve across the organisation
• Recognised as an expert within the Data and Analytics areas, guides and coaches' others to assist in building capability across the team and increase scalability, especially sharing Adobe Analytics knowledge

About You

• Digital Tools and Environments (Adobe Analytics a must, SQL preferred)
• Digital Ecosystem Expertise
• Attention to detail
• Business Acumen
• Collaboration
• Communication – verbal and written
• Critical Thinking & Decision Making
• Data Management – Mining, Modelling, & Visualization
• MS Office Suite
• Influencing
• Stakeholder Management

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.