Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Our Company

Changing the world via digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to build and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, documents and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next breakthrough could be yours!

Position Overview: We are seeking a talented and motivated Strategic Development Manager to join our Adobe Digital Media Customer Strategy and Success team.  This role is perfect for individuals who are passionate about emerging technologies involving digital documents, easy-to-use creative design tools, and Artificial Intelligence. As a post-sales product specialist, you will help drive customer success of our emerging Digital Media solutions within our largest Enterprise advertising agencies and professional services organizations. ​ You will be responsible for managing the technical aspects of product enablement and adoption across specific customers, working closely with the assigned Customer Success Manager. You will play a pivotal role in helping our customers understand and leverage Adobe's enterprise software solutions, particularly within the advertising and professional services industries, with a focus on digital document transformation. A consultative approach, being comfortable engaging in strategic planning, solution development, technical business enablement, and process management, presenting and demoing to customers groups of all sizes, all while driving adoption of our emerging solutions will be the key to your success in this role.

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Key Responsibilities:

• Customer Engagement & Discovery: Engage with customers to understand their needs and provide tailored solutions that address their prioritized executive business challenges.
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• Product Demonstrations & Proof of Value: Conduct compelling Adobe Acrobat Studio, Express and Firefly product demonstrations, showcasing the value and capabilities within an enterprise business
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• Teamwork: Partner with your customer success, sales, marketing, and technical teams to ensure a seamless customer experience and successful solution implementation.
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Minimum Requirements
 

To excel in this position, you must meet the following minimum requirements:

• Customer-Facing Experience: At least five years of experience in a customer-facing role such as Solutions Consultant, Sales Engineer, or Technical Sales, or in a customer IT/Creative role.
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• Technical Competence: Validated experience working in enterprise software and ability to grasp, adopt and teach new solutions quickly.
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• Presentation Skills: Strong ability to deliver engaging and persuasive software demonstrations both in-person and virtually. On camera presence for virtual engagement with customers.
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• Consultative Approach: Ability to employ an advisory approach to comprehend business gaps and propose appropriate solutions.
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• Interpersonal Skills: Excellent verbal and written communication skills, capable of conveying intricate technical concepts clearly and concisely.
   
• Travel Availability: Travel as required for the role, potentially making frequent trips.  15% - 40% travel.
   
• Self-Starter: Ability to work independently, lead commitments, and deliver on deadlines successfully.
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Desired Skills and Qualifications:​

• ​Bonus Experience: Extensive experience with Document Cloud and/or Creative Cloud solutions, including Adobe Acrobat Pro, Express, Acrobat AI Assistant, Photoshop / Creative Professional build apps, Express, and/or other API solutions a bonus.

Domain Knowledge: Deep understanding of roles and inner-workings of professional services organizations and/or large advertising firms, through use of emerging technologies including Artificial Intelligence a plus.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,500 -- $226,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

In New York, the pay range for this position is $156,500 - $226,700

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.