Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a TikTok Shop Operations Specialist to manage inventory forecasting and ensure efficient stock management for our clients, optimizing their performance on the TikTok Shop marketplace.

 This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a TikTok Shop Operations Specialist?

• Manage end-to-end inventory planning, ensuring optimal stock levels are maintained across all client accounts on the TikTok Shop marketplace.

• Develop and maintain accurate sales forecasts based on historical data, market trends, and promotional activity to support inventory needs.

• Coordinate with clients and suppliers to ensure timely restocking and prevent out-of-stock or overstock situations.

• Monitor and analyze sales performance to adjust forecasts and inventory strategies, ensuring alignment with client goals and market demand.

• Collaborate with internal teams (such as logistics, account management, and marketing) to streamline operations and enhance efficiency in the TikTok Shop marketplace.

• Identify and resolve operational bottlenecks, improving processes to enhance inventory accuracy and fulfillment speed.

• Provide regular reporting on inventory levels, forecasting accuracy, and performance metrics to clients and leadership teams.

What will I need to thrive in this role?

• 2-4 years of experience in e-commerce operations, inventory management, or supply chain management, preferably with marketplace platforms.

• Strong analytical skills, with the ability to interpret sales data and forecast trends to optimize inventory levels.

• Proficiency in Excel or other data analysis tools, with experience in using inventory management software.

• Experience working with TikTok Shop or other major e-commerce platforms like Amazon, Shopify, or eBay.

• Excellent organizational skills, with the ability to manage multiple clients and prioritize tasks effectively in a fast-paced environment.

• Strong communication skills for collaborating with internal teams, suppliers, and clients to ensure smooth operations.

• Detail-oriented, with a problem-solving mindset and the ability to proactively address operational challenges.

What does high performance look like?

• Consistently achieves or exceeds forecasting accuracy, minimizing both stockouts and overstock situations, leading to maximized sales and reduced inventory costs for clients.

• Proactively identifies opportunities to streamline operations and implement process improvements, resulting in increased efficiency and faster fulfillment times across client accounts.

• Builds strong, collaborative relationships with clients, internal teams, and suppliers, earning trust and delivering superior results that drive both client satisfaction and marketplace growth.

What does success look like in the first 30, 60, 90 days?

First 30 Days:

In the first 30 days, success involves getting fully familiar with the TikTok Shop platform, the clients' product portfolios, and Pattern’s internal processes. You should establish strong relationships with key internal stakeholders and clients while reviewing historical sales data and current inventory management systems. By the end of this period, you’ll have a solid understanding of client needs and initial inventory trends.

First 60 Days:

By the 60-day mark, you should be actively managing the forecasting and inventory for your assigned clients, making adjustments based on sales performance, and collaborating with internal teams to streamline operations. You’ll begin implementing improvements to forecasting accuracy and start optimizing stock levels to ensure minimal stockouts or overstock. Positive feedback from clients and timely execution of operational tasks will demonstrate progress.

First 90 Days:

At 90 days, you’ll have fully taken ownership of the inventory and forecasting processes for all clients in your book of business. You will have delivered measurable improvements in forecasting accuracy, stock management, and operational efficiency. Your efforts should result in enhanced client satisfaction, visible reductions in inventory-related issues, and a clear roadmap for continuous improvement in inventory processes.

What is the team like?

You will work with the other TikTok Shop Account Managers and be supervised by the Head of Accounts for TikTok Shop. You will also be mentored by the VP of New and Emerging Channels and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with the Head of Accounts for TikTok Shop

• Video interview with a member of the operations team

• Video interview with the VP of New and Emerging Channels

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.