Job Description:

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• 5+ of field support experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience.
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, OS365
• Requires Networking troubleshooting and support.
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging, SCCM and standalone
• Remote Install software/hardware and support
• Knowledge of basic networking concepts and Hands & Eyes support.
• Lift and carry up to 40lbs.

Preferred Education and Training

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

Work Environment

• Exact Work Location: 1776 Centennial Dr,McPherson,KS 67460
• Walk up kiosk/ vending and lock / network printers.
• Data Center or Telco Closet
• May require weekend work for Critical and High Priority support only.
• Will require shift work/On-call coverage.
• Primary Site contact for DXC & Pfizer Service Delivery Managers

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.