We are looking for Restaurant Management to join our customer service team.

Position Overview:

As a Restaurant Management Analyst at spotOn, you will play a crucial role in ensuring our customers receive the highest level of service and support.

Responsibilities:

• Provide exceptional customer service through both verbal and written communication channels, ensuring a positive customer experience at all times.

• Demonstrate strong problem-solving skills, particularly in handling difficult and high-stress situations, to ensure customer satisfaction and issue resolution.

• Assist customers in understanding their statements by explaining charges and rates in a clear and understandable manner.

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in a customer service and tech support environment
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Qualifications:

• Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.
• Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.
• Documentation: Proficiency in maintaining accurate and organized records of customer interactions.
• Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams.
• Adaptability: Flexibility to adapt to changing technologies and customer needs.

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1,500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you believe you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!

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