Job Description:

We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.

The purpose of the NSW Clinical Mentor and Manager is to mentor, educate, support and advise clinical managers across all NSW homes, to upskill clinical knowledge and capability. This role will ultimately achieve clinical competence and leadership amongst clinical managers, facilitating compliance and quality improvement across the state and to innovate new ways to maintain 100% compliance with the Aged Care Quality Standards.

This will require a high level of stakeholder engagement to work across each home to educate, mentor and backfill clinical leads. This is primarily a hands-on role, which encompasses an analytical, theoretical and practical approach.

What’s on your CV is important, but what’s in your heart matters more.

Because at St Vincent’s, kindness works for us.

Key responsibilities of the role:

• Respond to NSW SVC homes’ clinical inexperience by being present onsite and working with Clinical Managers & Registered Nurses to identify gaps and learning needs

• Support the Registered Nurses to ensure an understanding of the relevant SVC policy and processes & day to day operational workings of the home which includes supporting newly employed Registered Nurses

• Provide excellent quality support, mentorship, guidance and assistance to homes, ensuring clinical priorities and standards are consistently met

• Educate and ensure standardised systems are consistently utilised at each home

• Identify areas of improvement in clinical leadership and quality/compliance and empower clinical leaders to implement strategies for optimal outcomes and corrective actions.

• Within the mission/values of St Vincent’s Health Australia, ensure commitment to the provision of innovative, flexible and responsible clinical service delivery within a robust quality framework.

• Support and assist in the preparation of homes for accreditation

• Provide feedback regarding issues with systems to the State Quality & Compliance Manager & State Manager 

• Educate and mentor clinical managers in mandatory quality indicators, auditing, reporting and reviewing of clinical incidents

• Identify trends and potential risks in the homes and assist with the implementation of interventions/training to reduce the risk.

• Participate in nominated working groups/committees (internal and external).

• Provide data analysis and reports as defined and requested by the State Manager

• Review and provide feedback regarding systems/procedure changes & provide guidance and assistance to homes

• Monitor the homes’ adherence to SVC policy & procedures and escalates consistent gaps in process

• Attend SVC National Meeting (Governance/MAC) and all clinical governance meetings for the state.

Things that work for us:

• Current RN registration with APRHA

• Previous experience working in a Senior Clinical Leadership, Quality and Education position in Aged Care highly regarded

• Comprehensive leadership experience of the clinical and operational functions of an Aged Care home; Clinician or previous experience in management and leadership of clinical practice

• Highly focused on the consumer and committed to person centred and person directed best practice outcomes

• Proactively recognises the need for innovation and initiatives options to explore for improvements and solutions

• Comprehensive understanding of the Aged Care Quality Standards, including SIRS & National Aged Care Mandatory Quality Indicators Program

• Experience with education and mentorship

• An understanding of the culture and tradition of Catholic Health, including a commitment to the Mission, Vision and Values of the organisation and an ability to promote behavioural expectations in line with this philosophy

• Ability to successfully complete Key Personnel pre-employment checks

• Ability to travel between SVC homes in NSW as required.

Things that work for you:

• Opportunity to advance your career in the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision

• Ability to visibly see your impact on the business and its service

• Career development, mentoring & leadership opportunities within St Vincent’s network

• Like-minded colleagues with a friendly team environment & great community care spirit

• Rewarding work that focuses on relationships over routines

• Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum

• No cost uniforms and training

• No mandatory COVID vaccinations! Free annual flu vaccination (recommended).

• Employee Assistance Program for staff and their families

• Access to the Fitness Passport (FP)

Why become part of the St Vincent’s Care family?

For more than 175 years, St Vincent’s Care has been a leading Catholic provider of Aged Care Services in Australia, upholding compassion, justice, integrity and excellence in all we do. St Vincent’s mission is to express the love of God and continue the healing ministry of Jesus through our work. 

At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

Reconciliation Action Plan

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment

Interested? Apply online today!

Respectfully, no agencies please.

Closing Date:

31 July 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct