Duties & Responsibilities

• Make complex adjustments to accounts, projects, contracts, terms, etc., individually or in bulk, based on general guidance.

• Recognize, monitor, and resolve account, contract and billing issues.

• Verify the accuracy of calculations of prorations, coverage changes and partial cancellations

• Respond to and resolve complex customer billing questions through research, interdepartmental communications, and analysis.

• Process billing in an appropriate and timely manner.

• Create invoices, contracts, projects in the ERP system

• Maintain system records.

• Process contract, project, and account changes and cancellations.

• Process contract migrations between customers or due to legal changes.

• Research account inquiries, such as billing, credits or contract/project adjustments.

• Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.

• Audit billing data prior to billing.

• Upgrade Mappings and Contract Setup.

• Ensure entitlements are setup correctly for support.

• Training of junior employees and creating and updating process documentation.

Knowledge, Skills & Abilities

• Must be proficient with strong skills in MS Office and Computer systems

• Must be able to work effectively and independently to meet deadlines

• Must be able to work productively with minimal supervision

• Strong verbal and written communication skills

• Strong interpersonal and customer service skills

• Exceptional attention to detail

• Ability to manage multiple assigned tasks and work under pressure

• Must be professional, have great attendance, be punctual, has a positive attitude

Qualifications

• 2+ years applicable experience and demonstrated success/knowledge

• High School Diploma or Associate degree or a related field of study preferred

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Range:

Minimum: 17,216.72 EUR Maximum: 27,546.76 EUR

The salary range indicated reflects the compensation band for this role at Epicor. Actual placement within the range will be determined based on the candidate's skills, experience, and qualifications. This range applies to the specific country of hire.

Recruiter:

Alena Jelinkova