Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Location: Hybrid

345 Ridout St N

London, ON N6A 2N8
Job Type: Full-Time  
Shift Availability: Monday - Saturday, 8am-8pm and Sunday 9am-6pm. 
Start Date: October 11, 2024

About Us 
Bill Gosling Outsourcing provides business solutions to some of the most recognized brands in the world. We offer a fun, fast-paced environment where we empower our team members to grow and develop their careers. Join us to be part of a dynamic team committed to customer excellence and making a difference.

Position Overview  
We are looking for motivated and customer-focused individuals to join our team as Customer Service Agents, specializing in renewals for emergency roadside memberships. You will play a key role in helping members renew their service, answering inquiries, and providing excellent customer support.

Key Responsibilities  

• Contact members to discuss their upcoming membership renewals for emergency roadside services.  
• Handle inbound and outbound calls related to membership inquiries, renewals, and general support.  
• Provide accurate and detailed information about services, benefits, and payment options.  
• Assist members in renewing their memberships and answer questions related to their accounts.  
• Resolve any concerns or issues members may have with professionalism and empathy.  
• Maintain detailed records of interactions and follow-up actions.  
• Work towards individual and team targets to ensure timely renewals and high customer satisfaction.  

Qualifications:  

• High school diploma or equivalent.  
• No extended time off or vacation within the first 6 months of employment
• Previous customer service experience, preferably in a call center or similar environment.  
• Strong communication and interpersonal skills.  
• Ability to handle multiple tasks in a fast-paced environment.  
• Problem-solving skills with attention to detail.  
• Comfortable using computer systems and customer management software.  
• Ability to work in a team-oriented environment.  
• Experience with renewals or subscription services is an asset.

What We Offer

• Hourly wage: $17.20/hour
• Comprehensive training to set you up for success.  
• Opportunities for growth and career development.  
• A supportive and collaborative work culture.  
• Health and dental benefits after initial waiting period
• Paid time off
• State of the art office space with standing desks, onsite gym, games room and more!