About the Role 

The Walt Disney Company is seeking a highly skilled and collaborative Lead Software Engineer to join the ServiceNow ITSM team within Enterprise Technology. This team builds and supports platforms that enable Disney’s technology teams to manage cloud environments and enterprise services efficiently and securely. 

As a Lead Software Engineer, you will lead the design, development, and implementation of complex IT Service Management solutions on the ServiceNow platform. This role requires strong technical leadership, deep ServiceNow expertise, and the ability to guide development teams while ensuring architectural excellence and best practices. 

  Key Responsibilities 

• Lead and mentor a team of ServiceNow developers in designing and implementing ITSM solutions 

• Architect complex ServiceNow applications and integrations across multiple ITSM modules 

• Define technical standards, development methodologies, and coding best practices for the team 

• Collaborate with business stakeholders and solution architects to translate requirements into scalable technical designs 

• Oversee the development of custom applications, workflows, and automated processes 

• Design and implement enterprise-level integrations with external systems and platforms 

• Conduct code reviews and ensure adherence to security, performance, and quality standards 

• Lead technical discussions and provide expertise during solution design sessions 

• Manage development lifecycle from requirements gathering through deployment and support 

• Drive continuous improvement initiatives and platform optimization efforts 

• Provide technical guidance on ServiceNow platform capabilities and limitations 

• Coordinate with other technical teams and vendors for complex implementations 

  Required Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or related field 

• 6+ years of experience in ServiceNow development with 2+ years in a leadership role 

• Expert-level knowledge of ServiceNow platform architecture and ITSM modules 

• Strong leadership and team management experience 

• Advanced proficiency in ServiceNow scripting, APIs, and integration technologies 

• Deep understanding of ITIL framework and enterprise IT service management processes 

• Experience with large-scale ServiceNow implementations and platform governance 

• Proven track record of delivering complex technical projects on time and within scope 

• ServiceNow Certified System Administrator (CSA) and Implementation Specialist (CIS) certifications required 

• Strong communication skills and ability to interact with senior stakeholders 

  Preferred Qualifications 

• ServiceNow Certified Application Developer (CAD) or Technical Architect certification 

• Experience with ServiceNow Performance Analytics, Discovery, and Service Mapping 

• Knowledge of cloud platforms (AWS, Azure, GCP) and modern integration patterns 

• Experience with DevOps practices, CI/CD pipelines, and automated testing 

• PMP or similar project management certification 

• Experience with Agile/Scrum methodologies and leading cross-functional teams 

• Strong business acumen and understanding of IT operations in enterprise environments 

Why Join Us? 

At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.