HVAC Service Controls Specialist

Posted:
2/3/2025, 4:00:00 PM

Location(s):
Mississippi, United States ⋅ Richland, Mississippi, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).
  • Company vehicle, tools, and equipment provided to complete all jobs.
  • Scheduling and management support.

What you will do

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through a direct, on-site, customer interface. Properly completes the required project and service documentation.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

  • Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital control systems and the ability to test and write modifications in multiple languages of systems software. 
  • Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leaders. 
  • Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities as required ethically and professionally. 
  • Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals. 
  • Communicate with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided, and outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work. 
  • Adheres to all Johnson Controls and customer safety standards. Provides safety awareness while working onsite with Johnson Controls subcontractors. 
  • Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required. 
  • Coaches supports, and trains the mechanical workforce on non-complex, non-critical equipment. 
  • Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Completes certifications as required by the company.  
  • Other duties related to the installation, commissioning, and servicing of building controls, facilities management systems, and energy management systems, as assigned.  
  • Assists in the development and testing of software programs necessary to operate the system with the intent of the project requirements. 
  • Selects, orders, and tracks the delivery of materials for assigned projects. 
  • Keeps management and JCI contractor or customer informed of job progress and issues. 
  • Assists in performing site-specific training for owner/operator on the total building control system. 
  • Participates in the release meeting with the project field team. 
  • Provide recommendations and solutions to ensure the facility is running efficiently to include upselling opportunities.
  • Provide quotes to support recommendations and solutions.

What we look for

Required

  • Vocational School four-year program graduate, an associate’s degree in a technical field, or two years experience in servicing electronic and or mechanical systems.
  • Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
  • Effective communication skills to represent Johnson Controls on customer sites.
  • Possesses the ability to explain technical information to technical and non-technical people.
  • Demonstrate effective writing skills as well as an understanding of programs and software applications.
  • Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.