It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Rock Dental Brands is hiring an experienced Area Operations Manager to oversee daily business operations through constant daily monitoring, and weekly reporting. This is a wonderful opportunity for a seasoned Operations Manager that is seeking a fast-paced environment in the dental industry. Our company is growing dramatically, and we can provide mentorship and development. We pride ourselves on a Wonderful Culture of inclusiveness and diversity. This is an outstanding opportunity for continued growth in this dynamic team!

Job Summary

The Area Manager is responsible for ensuring the proper and effective operation of a group of dental and/or orthodontic office(s) in an assigned area of responsibility. The Area Managers first priority is to oversee the day-to-day work and operations of clinical employees to ensure adherence to organization guidelines and providing the best quality care for our patients.

Operational Duties

• Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
• Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.

• Supervise Team Leaders

Monitoring of Key Performance Indicators (KPIs)

• Apply business processes for practices to have accountability expectations on a consistent basis based on KPIs.
• Ensure KPIs set in conjunction with the Clinical Operations Manager are maintained by all practice units.
• Manage stores to operate within a budget set forth in communicated KPIs.

Requirements: Customer Experience

• Ensure that all practice team leaders, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
• Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Qualifications

• 3+ years management experience
• College degree or equivalent experience
• Strong Communication Skills with both staff and doctors
• Must have the skill set for attention to detail.
• Ability to apply analytics results to process improvement and strategic thinking.
• Able to travel 60% - 70% of the time if needed

Benefits We promote a work-life balance with an excellent benefits package:

• Employer paid health insurance
• 401(k) with match after one year
• Paid Time Off with no waiting period
• Holiday pay with no waiting period
• Bonus potential