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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The TOMS Senior Administrative Assistant will support and work closely with the Program Manager, Solutions Manager, and Enterprise Sales Teams identifying operational issues requiring attention, root cause analysis and formulating corrective actions and the development of Business Review materials leveraging data managed through TOMS proprietary systems. This position must follow and adhere to account specific scope of work and meet contractual service level agreements; requires strong interpersonal skills to collaborate with individuals from different groups.

This Senior Administrative Assistant position will respond to escalations and concerns from Internal and external customers which may include troubleshooting exceptions on shipments.  In addition, he/she will need to be proactive in monitoring/managing shipments to minimize service failures and maximize “service recovery” on “At Risk” shipments.

Other Duties:

•Provide daily support to Internal/External customers and UPS operational teams

•Update TOMS visibility platforms to record intervention efforts for  identified shipments “at risk” or stressed and take necessary actions to prevent or minimize the effects of any delay to customer

•Communicate delay issues affecting shipments in transit to all parties in transportation chain, i.e.Local Management, Origin Office, USA Gateway, USA Service Center and Customer contacts.

•Execute special projects, peak season pushes, other special/ad hoc projects

•Work on requests to put together root cause analysis for shipments in distress or delayed as requested by internal or external customers

•Retrieval and consolidation of data from multiple external and internal sources

•Standard and ad-hoc report generation and data validation

•Demonstrate leadership in supporting external customer facing activities as well as onboarding new account processes including team training

 This position is for the night shift Monday thru Friday midnight to 6am local time

Employee Type:
 

Permanent

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