You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Major Accountabilities Major Accountabilities

• Reviews/analyses payments credited in outstanding disbursement account and processes them accordingly.
• Handles replacement of staled dated checks as requested by advisors and clients.
• Coordinate with other unit such as Treasury, Finance Reconciliation, Billing, Collection, CSC and other AS units in securing that payment is valid for refund. 
• Analyze/reviews payout/payment credited to the policy’s/plan’s outstanding disbursement account and prepare FIS request for refund of non-reinstate able, terminated policies, and requested refund.  Prepare cover letter for Supervisor’s/Manager's approval.  
• Handles preparation of FIS disbursement as requested by clients/agents/other AS units which are already verified valid for disbursement and for preparation of check request.
• Handle review and release of different types of payouts within the agreed turn-around-time with 100% accuracy.
• Handle payment of non-policy related transactions. 
• Handle RTS check.
• Pick check from Treasury and handle enveloping and matching of check and cover letter with 100% accuracy.
• Handle transmittal preparation and check pull-out for sending to requested mailing instruction.
• Handle release of checks on a timely-manner and prepare transmittal according to mailing instruction with coordination to mailroom staff.
• Handles inquiries either through Salesforce, telephone, e-mail, and correspondence in a timely, accurate, professional and courteous manner. 
• Ensure that service request and all emails both internal and external are acknowledged/replied within the service level agreement.

Qualifications (heading) / Compétences (titre)

• Graduate of any 4-years course.
• Highly analytical with effective oral and written communication skills.
• Must have a good attendance and punctuality records.
• Must be a person with high in stress tolerance.
• Must be responsible, responsive and with sense of urgency.
• Can adapt to unexpected demands in workplace – surges in work or unpredictable events.
• Can work quickly.
• Willing to learn.
• Must be willing to report to the office (Daily RTO).
• Willing to render overtime during weekdays and weekends.

Job Category:

Customer Service / Operations

Posting End Date:

30/03/2025