In This Role

• Lead the planning, coordination, and execution of digital initiatives from intake through launch, ensuring projects are delivered on time, within scope, and aligned with business objectives
• Lead, coach, and develop assigned team member(s), fostering a collaborative, high-performing environment while supporting individual growth, accountability, and continuous improvement
• Partner closely with Product Managers to translate product priorities and roadmaps into actionable delivery plans, coordinating work across Engineering, Product Design, QA, Content, and business stakeholders
• Develop and maintain project plans, timelines, milestones, resource allocations, dependencies, and release schedules across multiple concurrent initiatives
• Partner with Digital Experience leadership to balance priorities, manage team capacity, and identify delivery risks, ensuring resources are aligned to the highest-value initiatives
• Proactively identify, manage, and communicate project risks, blockers, dependencies, and scope changes, facilitating timely decisions and issue resolution
• Facilitate Agile ceremonies, including sprint planning, backlog refinement, daily standups, retrospectives, release planning, and cross-functional status meetings to support efficient team execution
• Drive clear and consistent communication by providing stakeholders with regular updates on project health, milestones, timelines, risks, decisions, and key dependencies
• Coordinate complex cross-functional initiatives across Digital Experience, IT, Marketing, Merchandising, Sales, Operations, and external partners to ensure alignment and successful delivery
• Maintain project documentation, governance artifacts, decision logs, delivery reporting, and project dashboards to provide visibility into project health and progress
• Monitor team capacity, delivery metrics, and project health to improve predictability, execution quality, and overall delivery effectiveness
• Champion continuous improvement by identifying opportunities to streamline workflows, strengthen Agile practices, and enhance cross-functional collaboration across the Digital Experience organization
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 8+ years of experience managing digital, software, eCommerce, or technology projects in a cross-functional environment
• Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or a related field, or equivalent practical experience
• Proficiency with project management and collaboration tools such as Jira, Confluence, Smartsheet, or similar platforms
• Demonstrated experience leading complex initiatives from planning through successful delivery
• Experience working within Agile product development environments, including Scrum and Kanban methodologies
• Proven ability to manage multiple concurrent projects, balancing priorities, timelines, dependencies, and competing stakeholder needs
• Experience facilitating Agile ceremonies, project planning, risk management, and cross-functional communication
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with both technical and non-technical audiences