Company:

Capital Ford Lincoln Inc.

The Parts Consultant is a key position responsible for providing outstanding customer service and expertise in automotive parts. This role plays an essential part in supporting the service and repair operations by assisting customers in finding the right parts for their vehicles. The purpose of this position is to contribute to the overall efficiency of the dealership, enhance customer satisfaction, and ensure a seamless experience for individuals seeking automotive parts.

ESSENTIAL DUTIES: 

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line

• Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer

• Answer phone calls, providing price quotes and other information.

• Assist outside sales representatives with their orders

• Set up orders for daily shipment, delivery, or pick up

• Verify “will call” and “backorder” files weekly and return to vendors, or stock those items not required Solicit assigned accounts by phone

• Assist service technicians in selecting parts needed for repairs in process

• Open a repair order envelope for all new repair orders

• Ensure proper stock level of parts for the service shop

• Notify the Shop Foreman/customer that ordered parts have been received. 

• Answer parts phones when front counter is overloaded

• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition

• File the requisition copy in the repair order envelope

• Be friendly, professional and efficient when working with all customers, both on the phone and in person

• Provide the same high level of service to the other dealership departments as is given to other customers

• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager

• Ensure that all chargeback sales are signed by the customers

• Keep front and rear counter areas clean and uncluttered

• Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition

• Keep current on new products and product updates

• Participate in all training programs that are made available

• Participate with the Parts Manager in maintaining a Lost Sale Tracking program

• Must be legally and technically able to operate company and customer vehicles

• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

• Miscellaneous duties as assigned

QUALIFICATIONS: 

• One year of experience in an automotive parts department

• One year of sales experience

• High school diploma or the equivalent

• Ability to read and comprehend instructions and information

• Ability to work well with the public, sometimes with several customers at a time

• Must have a valid driver’s license and have and maintain an acceptable, safe driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.