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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Performs reception duties
• Verifies at-need files before meeting with families
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Prepares marker monument placement paperwork
• Designs memorials
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Serves at-need cemetery families
• Stands graveside services and provides support to the families
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Prepares and processes Veteran’s Paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Receives and processes payments and contracts
• Processes accounts payable transactions
• Assists Location Management, Sales, and Family Service Counselors
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Flexible schedule – MUST be available to work weekends
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

#sci

Postal Code: 60453

Category (Portal Searching): Administration and Clerical

Job Location: US-11333 South Central Avenue, Oak Lawn, IL - Chapel Hill Gardens South Funeral Home & Cemetery