Role Specific Information

Job Description

About the Role

As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures. 

What You’ll Do

• Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements

• Install and upgrade software and hardware

• Monitor and troubleshoot system performance

• Develop and run related automation scripts and reporting tools

• Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams

• Understand the integration of system components, learn new concepts and quickly train others

• Develop knowledge of the system process and apply solutions and recommendations to hardware and software

• Contribute to the development of new principles, concepts, policies, procedures and standards

• Ensure the development of comprehensive support tools during the application development process

• Create automation of system monitoring, recovery and optimization processes

• Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic

• Understand golden signals and observability and participate in IRs and blameless retros

• Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem

• Additional tasks may be assigned

What Skills You Have

Required

• 3+ years of experience in the performance of technical tasks

• Associate’s degree in MIS, Computer Science or a related field

• Increased opportunities for responsibility, like SME experience

Preferred

• Bachelor's degree in MIS, Computer Science or related field

• Retail experience

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to lift up to 50 lbs

• Ability to navigate stairways in an industrial facility

• Provide after-hours support as required