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Job Title

Intranet Analyst - 6 months FTC

Department

Corporate Communications

Office Location

London or Birmingham (UK)

Reporting To

Head of Intranet

Working Hours

35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Firm Description

Hogan Lovells is one of the leading global law firms.  Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach.  Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa. 

With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally.  Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.

In the UK Hogan Lovells has offices in Birmingham and London. The Birmingham office opened in 2015 and has a number of practice areas including Corporate/Commercial, Disputes, Finance and Real Estate, as well as our Legal Delivery Centre and Business teams. The office has recently trebled in size and moved into a new fitted out space in the Colmore Building.

Department Description

The firm is actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells’ distinctive strengths to create valuable solutions for our clients and our lawyers.

As a global function, Corporate Communications is at the forefront of many aspects of the firm’s strategy and helping to execute an ambitious programme of exciting activity.  The firm’s intranet is internal facing and central to enabling our people to best leverage the full breadth of the firm’s knowledge, information and resources to support in the delivery of excellent services to clients globally. 

The Intranet (HL Global) team have recently developed and delivered a new global intranet built on SharePoint Online and that also uses tools from the firm’s chosen ‘intranet-in-a-box’ supplier, LiveTiles.  The new intranet, coupled with improved search, also utilizes other tools to ensure content continues to effectively be developed, managed and governed to support the needs of our people globally.

Working closely with over 550 content editors, the team is responsible for supporting an array of content development and management requests, implementing technical solutions, and training and embedding best practice.

Role Overview

We are seeking a talented and enthusiastic team member to support a number of intranet operational and content life-cycle management activities to ensure the firm’s intranet, HL Global, has robust intranet content, management and governance processes in place, and provides easy access to trusted content whether browsing or searching.

The candidate should have experience working on intranets and other internal knowledge and collaboration tools used within a professional services context.  The role-holder will use and have experience in SharePoint Online, Search and, ideally, other supporting intranet management technologies.  The role will chiefly involve liaising with content owners and editors at all levels across the firm to support a range of content development and life-cycle management requests, processes and needs.

Key Responsibilities / Accountabilities

• Support the development and maintenance of intranet content across the firm, including office, practice, business team and other community sites

• Maintain and manage day-to-day intranet support requests received and take action to complete and resolve

• Support operational processes to ensure intranet content is effectively owned, managed and maintained e.g. starters/leavers, governance module, broken links etc.

• Provide support and guidance to the global intranet content owner, editor and user communities in the development of intranet content, including dealing with enquiries

• Monitor and use intranet checklists and guidelines to support content management best practice and provide advice to editors as needed (e.g. copyright, best practice, page templates and general quality standards)

• Utilize reports and undertake analysis for the team and the wider business to assist in understanding how content is used, support content life-cycle management needs, and identifying trends or making suggestions to ensure accuracy and currency of trusted information

• Support troubleshooting, testing and issue resolution working closely with team members, IT and other teams to ensure all enquiries are seen through to conclusion

• Promote the use and benefits of the intranet to new and existing Hogan Lovells employees

• Contribute to the creation, review and maintenance of training materials and end-user guidance and communications, including editor updates, user FAQs, promotional materials etc

General responsibilities

In addition to the key responsibilities outlined above, the Intranet Analyst  will:

• Provide support to and work closely with the Head of Intranet and other team members to ensure intranet management needs are progressed and effectively delivered

• Contribute ideas and suggestions for the maintenance and development of the intranet, including being curious about emerging capabilities and technologies to enable the intranet to continuously improve

• Participate in our Responsible Business program

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

All members of the firm participate in our Responsible Business program.

Person Specification

Qualifications , Experience and Training

Essential

• Degree level qualification

• Experience working with SharePoint Online

• Experience of intranet content life-cycle management and governance

• Experience of supporting users in using technology systems

• Knowledge of the application of classification, taxonomy management and information architecture

• High level of IT literacy

• MS 365 experience

• Legal or professional services experience

Desired

• Information science or management qualification

• Experience working with search, including logic, rules and analytics

• Experience of reporting tools and analysis, ideally Cardiolog and/or Cognillo

• Experience of intranet-in-the-box solutions and how they are managed on top of SharePoint Online

• International experience

General Attributes

• Confidence with using and supporting other users in the use of technology

• Excellent planning, administration and coordination skills

• Excellent organisational and interpersonal skills

• Self-motivated, disciplined and pro-active with an ability to prioritise and manage tasks effectively

• Confidence to interact professionally with a broad range of people, including lawyers and members of business teams at all levels

• Excellent team-worker

• High level of attention to detail

• Able to work under pressure and to deadlines

• Professional, efficient and business-like manner

• Proactive and shows initiative

• Flexible and willing to take on new and challenging tasks

• Influencing skills

Agile Working Statement

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Equal Opportunities Employment Statement

It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex , gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.