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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Analyst, CSG Strategy and Analytics in San Francisco, CA:

Job Duties: Deliver recommendations and insights that support senior partners (VPs and SVPs) in managing their critical metrics including customer health, retention, and Operational Excellence. Proactively identify trends, risks, and opportunities in the business based on data points to influence and set market / account strategy. Provide detailed analytic models, performance analyses, scalable reports, and curated data sets for both current projects and future ones for Customer Success. Understand the underlying data architecture supporting a Customer Success organization and how to use it to report on business performance. Identify and optimize the true drivers of financial performance, efficiency, customer engagement and other metrics. Assist in developing and delivering presentations for senior partners to engage with their leaders or counterparts. Use strong analytical and critical thinking skills, familiarity with large data sets, and fluency with data manipulation tools and BI reporting tools such as SQL, Python, Tableau, and Power BI.ˆHQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Business Administration, Information Systems, or a related quantitative discipline, and one (1) year of experience in the job offered or any occupation in a related field.

Special Skill Requirements: (1) SQL; (2) Tableau; (3) Microsoft Excel; (4) Business Intelligence; (5) Data Analytics; (6) Stakeholder Management; (7) Quantitative Analysis; (8) Logical Reasoning; (9) Machine learning. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $128,398.00 - $158,400.00 per annum.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 22-16497. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $128,398 to $158,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.