Job Purpose:

The requirements and responsibilities of the role includes (but are not limited to) the following:

• Investigation of incidents reported across various distributed applications within the Custody business.
• Prior working experience in Securities Services business such as in banks is a plus.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems.
• Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc.,
• Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Splunk, Elastic Search, and ITRS/Geneos Monitoring.
• Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production.

Technical Skills:

SQL Server – SQL, Stored Procedures

Redis or Oracle or other RDBMS

Unix/AIX/Windows

Knowledge of MQ Series, NDM / IBM Connect::Direct / Kafka / RabbitMQ

Scheduling Tools (Autosys/Control M)

ITRS Geneos Monitoring tool knowledge (preferred)

AppDynamics (preferred)

Knowledge of Cloud technologies (preferred)

Qualifications:

• 3-5 years’ experience in Production Support, and some prior development experience 
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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