Posted:
2/25/2026, 5:16:23 AM
Location(s):
St. Louis, Missouri, United States ⋅ Missouri, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
We are currently accepting applications for Bilingual Customer Care Representative openings at Southeast Toyota Finance, a subsidiary of JM Family Enterprises. This is a phone-based customer service position focused on delivering exceptional support to our valued customers.
Responsibilities:
Clearly and accurately assist customers by taking inbound calls via a dialer system
Research, resolve, and document customer issues
Prepare professional and accurate written correspondence as needed
Accurately and efficiently compute payoffs, extension fees, rewrites, quotes, and more
Qualifications:
Assertive, clear, and concise oral and written communication skills
Proficiency with PC, 10-key, and the ability to navigate multiple computer screens and systems( 2 screens)
Knowledge of retail and lease auto finance is helpful
Ability to thrive in a high-volume environment
Prior customer service experience preferred
Strong multitasking skills and ability to work independently
Bilingual in Spanish and English is required
We offer our full-time associates:
Outstanding Health & Wellness benefits
4 weeks paid time off
Annual Merit increases and year-end bonuses, as well as Pension & Profit Sharing benefits!
Exclusive associate deals and discounts with our sister company, Toyota
Opportunities for growth and development, including an Education Assistance Program and career advancement
#LI-KB1
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Website: https://www.jmfamily.com/
Headquarter Location: Deerfield Beach, Florida, United States
Employee Count: 5001-10000
Year Founded: 1968
IPO Status: Private
Industries: Automotive ⋅ Consumer ⋅ Sales Automation