Purpose Statement: The Systems Engineer will use and demonstrate the Plexus core values to provide technical support to the Plexus user community while ensuring that applications, systems, network and technologies are available and functioning in support of business processes. In order to deliver and maintain secure, reliable and sustainable technology solutions, the Systems Engineer will collaborate with other IT personnel, vendor and business partners. The Systems Engineer will also identify and resolve technology issues, deliver technology and business projects as well as follow all policies and governance that promote or support Plexus philosophy and business objectives.
Key Job Accountabilities:
- Using supplied installation instructions and tools, install or remove system components, hardware, software or technology. Using standard procedures and tools; confirm functionality, correct problems and document results.
- Applies system software parameters to maximize throughput and efficiency. Contributes to preparation of software implementation procedures with fall back contingency plans.
- Develops, documents and implements changes based on requests for change. Carries out routine operational procedures, including the execution of specified automation tools/scripts. Amends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools.
- Follows standard approaches and established design patterns to create new designs for simple systems or system components.
Identifies and resolves minor design issues. Identifies alternative design options and seeks guidance when deviating from established design patterns. - Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.
Education/Experience Qualifications:
- Bachelors preferred
- Two (2) years of related experience is required; three (3) or more years of related experience is preferred.
- An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
- Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems or storage
- Working knowledge of network topology, wireless systems or firewalls
- Proficient use, general understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the Systems Engineer role
- Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
- Maintain the confidentiality of all departments, company and customer information while working safely at all times.
- The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
- Develops, maintains and tests incident management procedures in agreement with service owners.
- Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.
- Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
- Analyses causes of incidents, and informs service owners to minimize probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.
Physical Requirements:
Travel Requirements:
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.