Surgery/Special Unit Coordinator – Pediatrics 

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Pediatric Surgery Department has taken on the surgical scheduling for all the Pediatric Specialty Departments, so as a Surgery/Special Unit Coordinator, you will be responsible for all pediatric scheduled and unscheduled surgeries, procedures, admissions and/or appointments.    
 

A caregiver in this position will train for six months at the Main Campus Surgical Control Desk working 6:30AM – 5:00PM and two other 10-hour shifts. After completion of this training, the caregiver will then train with surgical scheduling. This position does the have the potential to work a hybrid schedule and work 8:00AM – 5:00PM.  
 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Triage appointments, based on diagnosis, patient preferences, and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. 

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED.  

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience. 

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software. 

Preferred qualifications for the ideal future caregiver include:  

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. 

• In-depth knowledge of medical terminology and/or CPT/ICD coding. 

• Knowledge of Microsoft Word and Excel applications. 

• Has experience with Epic, Optime and Qgenda.  

• Has surgical, Epic, medical and/or healthcare experience.  

• Proven job stability, dependability and reliability. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/