Legends Global Knoxville: Knoxville Convention Center & World’s Fair Exhibition Hall is a premier event venue in Knoxville, TN, hosting a diverse range of conferences, trade shows, concerts, and public events. We are committed to providing seamless experiences for our guests and clients, and our IT department plays a critical role in ensuring the smooth operation of all technical aspects, from network infrastructure to audio-visual support.

The Opportunity: Are you a highly motivated and tech-savvy student looking to gain hands-on experience in a dynamic IT environment? Legends Global Knoxville is seeking an enthusiastic IT Intern to join our team. This internship offers a unique opportunity to learn about event technology, network administration, user support, and the specific IT needs of a large-scale convention center. You'll work alongside experienced IT professionals, contributing to real-world projects and providing essential support for our operations. Position will last up to 4 months.

Key Responsibilities: As an IT Intern, you will assist our IT department with a variety of tasks, which may include:

• Technical Support: Provide first-level technical support to staff and guests, troubleshooting hardware, software, and network issues.
• Hardware & Software Maintenance: Assist with the setup, configuration, maintenance, and inventory of computers, printers, audiovisual equipment, and other IT assets.
• Network Assistance: Support network operations, including monitoring network performance, assisting with cable management, and troubleshooting connectivity issues.
• Event Technology Support: Help with the deployment and support of IT solutions for various events, including Wi-Fi setup, presentation equipment, and digital signage.
• Documentation: Assist in creating and updating IT documentation, including user guides, troubleshooting procedures, and inventory records.
• System Administration Support: Provide basic support for various operating systems (Windows, macOS) and applications (Microsoft Office Suite, specialized event software).
• Special Projects: Participate in and support IT projects as assigned, gaining exposure to new technologies and initiatives.

Qualifications:

• Currently enrolled in an Associate's or Bachelor's degree program in Information Technology, Computer Science, Networking, or a related field.
• Strong interest in information technology and a desire to learn about various IT disciplines.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Excellent problem-solving skills and a strong attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills, with a customer service-oriented approach.
• Ability to lift and move up to 25 pounds, and comfortable working in various physical environments (e.g., server rooms, event floors).

Bonus Points (Not Required, But a Plus!):

• Experience with ticketing systems or IT service management tools.
• Basic understanding of AV equipment and technologies.
• Prior experience in a customer service or event-related role.

What We Offer:

• Valuable hands-on experience in a dynamic and unique IT environment.
• Mentorship from experienced IT professionals.
• Exposure to a wide range of technologies and IT challenges.
• Opportunity to contribute to major events and operations.
• A fun and supportive team environment.

To Apply

Recruiter- Kristy Todd
Legends Global Knoxville: Knoxville Convention Center
701 Henley Street, Knoxville, TN 37902

Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.