We're looking for an Awards Coordinator (12 Months FTC) to join our team in London as part of our Awards function.

Your team: You will work closely with Awards Partners to effectively support and grow our priority customer groups. You will  understand and carry-out our Awards Team strategy and use insights from the business and wider creative industry to communicate the value of our Awards in an engaging manner to build trust with customers. In addition, You will represent our brand values in all areas of customer engagement and support customers in their ambition to create award-winning centres of creative excellence.

Your Role: You will support our key customers at each stage of the entry process, helping them understand the rules of entry, providing guidance on category selection and ultimately generating entries to all LIONS Festivals. The Awards are at the heart of the LIONS business and the successful candidate will focus on protecting and nurturing these Awards which serve the global creative community as a Global Benchmark.

Key Responsibilities

• Managing daily customer interactions by phone and email, providing guidance on entry requirements and category selection, and ensuring each customer receives exceptional support throughout the Awards process.
• Building and maintaining strong relationships with customers, understanding their objectives and addressing their needs to encourage repeat entries and positive engagement.
• Increase engagement levels and entries from target markets and segments - tapping into new audiences for our Awards
• Develop expertise on our entry system, website, and materials, enabling you to assist customers with both general and specific queries, ensuring they have a seamless experience.
• Recording and sharing customer insights, documenting key interactions and feedback, and providing updates to your manager and team to support continuous improvement of the Awards and customer experience.
• Managing administrative tasks, including processing entry withdrawals, reallocations, and deadline extensions to ensure smooth program operations.
• Assist in the training and management of seasonal staff hired to assist the core Awards team in the lead up to Festivals.
• On-site coordination and delivery of Awards activities which supplement the overall customer experience.

Your Experience

• An ability to digest vast amounts of information around LIONS Awards categories and rules - and be able to translate and communicate that to a range of audiences
• Able to build strong relationships with colleagues and stakeholders at all levels.
• Exceptional presentation skills.
• Customer service obsessed.
• Growth minded. Able to articulate the value of LIONS Awards to new audiences
• Project management skills - experience in scoping out internal projects, building timelines and ensuring project teams are on track.
• Diligent, detail oriented and comfortable analysing data.
• Excellent written English free from spelling or grammar errors.
• Good judgement.
• Ideal: a thorough understanding of the wider branded communications landscape.

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is part of Ascential. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential is part of the Informa Group.

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options
• Learning and development opportunities, to encourage and empower everyone to grow

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more