Key Responsibilities:

• Schedule Coordination: Organizes and manages field service appointments to ensure timely and efficient service delivery.

• Customer Communication: Interfaces with clients to confirm service appointments and address inquiries or concerns effectively.

• Technician Assignment: Allocates field technicians to service calls based on availability, expertise, and service requirements.

• Data Management: Maintains accurate records of service activities and updates the service management system regularly.

• Issue Resolution: Identifies and resolves routine service problems using established procedures without the need for supervisory approval.

Key Skills:

• Scheduling Coordination: Proficient in organizing and managing service schedules to optimize field operations.

• Technical Troubleshooting: Skilled in identifying and resolving routine technical issues encountered by field staff.

• Effective Communication: Ability to clearly exchange information with team members and clients to ensure service delivery.

• Time Management: Expertise in prioritizing tasks and managing time efficiently to meet service deadlines.

• Data Management: Accurate in maintaining and updating service records and databases.

• Customer Service Orientation: Dedicated to providing highquality support and addressing client inquiries promptly.

• Inventory Control: Competent in managing and tracking service materials and equipment inventory.

• Documentation Proficiency: Skilled in preparing and maintaining detailed service reports and paperwork.

• ProblemSolving Ability: Capable of identifying and implementing standard solutions to common field service challenges.

• Software Proficiency: Experienced in using field service management software and related applications.

Other Qualifications:

• 4 year Bachelors BS; Masters preferred

• Experience: 3-5 Yrs