Anticipated End Date:

2024-07-31

Position Title:

Account Service Coordinator - GA

Job Description:

Account Service Coordinator

Location: This position will work remotely. The ideal candidate must live within 50 miles of our Open Access, Elevance Health location located in Columbus, GA.

AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting, and retirement benefits administration services.

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How you will make an impact:

• Interprets and supports plan benefit design.
• Resolves complex claims, benefits, and enrollment issues.
• Makes routine account visits.
• Coordinates open enrollment meetings, renewal process and training sessions, and on-site facility visits.

Minimum Requirements

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationships; or any combination of education and experience which would provide an equivalent background.
• Travels to worksite and other locations, as necessary.

Preferred Experience, Skills, and Capabilities

• Experience with TPA or self-funded insurance is strongly preferred.
• Experience interacting confidently with key stakeholders, as a subject matter expert and comfortable with influencing decision-making is preferred.
• Excellent written, oral, presentation, and interpersonal communication skills preferred.
• Proven ability to resolve complex issues in a fast-paced and high-demand environment preferred.
• Proficient with Microsoft Office products, MS Teams, and Salesforce highly preferred. 

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

SLS > Sales Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.