If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We are looking to provide cover in our service delivery team to continue to mature our IT service management provision. The individual will contribute to building and maturing service management and governance models with the Head of IT Service Delivery.  The role will work across the organisations central support teams and business units, having a strong focus on availability and performance.  The role is primarily responsible for;

• IT Vendor Management.
• Stakeholder Management.
• Service improvement.

This is a 6 Month Fixed Term contract covering someone on equal family leave.

This is a hybrid role with travel required to the office a few times a week (Shirley, Solihull)

Main purpose & goals

• Responsible for IT vendor management ensuring performance is managed through regular service review meetings.
• Act as an escalation point for Vendors/Stakeholders
• Track vendor performance through reporting pack.
• Implement service improvement plans with key vendors.
• Manage and drive the implementation of service improvement plans with internal and external support teams, to reduce incident volumes
• Run, document and manage lessons learned activity and the subsequent actions
• Take the lead on P1 and if necessary P2 incident management and communication
• Build relationships with stakeholders within IT, Central support and with Practice Managers at each Business unit.
• Responsible for small to medium service transition/introduction projects.
• Work with Service Desk Manager and team to ensure vendors and stakeholder information is acted upon
• Priority 1 management with internal business, IT team & Vendors
• Provides cover for other roles in the team
• Works to tie IT teams together and provide a unified front to customer/stakeholders
• Raise risks identified via vendors or stakeholder meetings which could have an impact to service, financial revenue or reputation.
• Contribute to monthly reporting pack.
• Visits to Brand locations and Suppliers where applicable.
• Create ad hoc reporting as requested.
• Any other activities to aid the successful functioning of the team.

Experience

• 2 Years + Service Delivery Manager experience in a medium to large organisation spread across multiple locations Cira 100+
• Vendor Management across multiple disciplines
• Stakeholder Management across multiple regions disciplines
• Service improvement at volume
• ITIL/ITSM processes
• Understanding of IT concepts and architectures
• ITSM Tool
• Microsoft ITIL V3/4
• Experience of Service Now
• Full driving licence and access to vehicle to fulfil the requirements of the role.

About Us

Linnaeus is a forward-thinking partnership of highly respected primary care and referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession.

We are all individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A BETTER WORLD FOR PETS.

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Salary Value: £50,000 per annum:

Salary Description: Depending on experience;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk