We have an exciting opportunity for a dedicated and proactive Lead Patient Care Assistant (PCA) to join our team and play a key role in delivering outstanding patient and client care.
As a natural leader with a compassionate and organised approach, you will lead by example — supporting, guiding, and developing your team to ensure every patient receives exceptional care and that the day-to-day running of the practice is smooth, efficient, and well-coordinated.

Key Responsibilities

• Lead by example: Deliver high-quality patient care while inspiring and guiding others to do the same.
• Line management: Provide direct line management and mentorship to allocated members of the PCA team, fostering a culture of accountability, teamwork, and continuous improvement.
• Operational support: Collaborate closely with the nursing, clinical, and administrative teams to ensure the seamless daily running of the practice.
• Collaborative working: Build strong working relationships and communicate effectively with colleagues, clinicians, and clients to maintain excellent standards of care and service delivery.
• Patient care initiatives: Engage and lead Associates in delivering high-quality patient care initiatives alongside the Clinical Nurse Manager (CNM) and Clinical Director (CD).
• Client experience: Contribute to an outstanding client journey by demonstrating professionalism, empathy, and proactive problem-solving.
• Coaching & mentoring: Champion self-awareness, civility, and a positive workplace culture through supportive coaching, mentoring, and open communication.
• Leadership in care: Ensure the highest levels of patient and client care are consistently achieved through active leadership and effective management of the nursing team.
• Accountability: Promote a culture of accountability by setting clear expectations, providing regular feedback, and supporting the team to take ownership of their responsibilities.
• Flexibility: Work as part of a rotational schedule throughout the hospital, including weekends and night shifts as required, to ensure continuous high-quality care for our patients.

About You

• Previous management or supervisory experience, or prior experience within the veterinary industry, is essential.
• Strong leadership, organisational, and communication skills with the ability to motivate and support others.
• A passion for delivering high-quality, compassionate patient care.
• Reliable, adaptable, and understanding, with a proactive approach to teamwork and problem-solving.
• Confident in supporting the daily coordination of patient care, workflow, and team duties within a busy practice.
• Committed to professional growth and to supporting a culture of respect, collaboration, and excellence.

Our employees are our greatest asset which why we offer an excellent package that includes:

• 5 weeks annual leave plus 8 public & bank holidays

• Your birthday as a paid day off

• Pension contributions

• Discounted staff pet care

• Employee wellbeing programme

• Career development opportunities.

Making an application

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Ophelia Hinds on [email protected] 

Closing date for applications is Friday 28th November 2025.

Pets'n'Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

#LI-Onsite #LI-OH1

Salary Value:£27,931.55 per annum;

Salary Description: Up to, depending on experience;