Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Manager- People Solutions EMEA(Shared Services)

Location : Barcelona , Spain

Munich , Germany

Bucharest , Romania

Overview

The Manager of People Solutions (Shared Services) leads the EMEA People Solutions team, directly supporting ~2,000 regional employees and contributing to global support for up to 7,500 employees. This role is pivotal in delivering high-quality, consistent employee lifecycle services, fostering a culture of continuous improvement, and acting as a strategic conduit between employees, People Team Centers of Excellence (COEs), and business leaders.

As part of a broader transformation effort, this leader will be responsible for modernizing the team’s operating model, processes, and ways of working—bringing a fresh, agile approach to HR support. The ideal candidate will be change-ready, able to inspire and guide the team through new systems, service delivery models, and continuous improvement initiatives.

This team also owns records management and background check coordination for new hires, making attention to detail, compliance, and process integrity essential components of the role.

Key Responsibilities

Team Leadership & Development

• Hire, coach, and develop a high-performing, inclusive team with broad capabilities across Tier 0–2 support.
• Foster a growth-oriented culture emphasizing agility, collaboration, and career development.
• Ensure team members are fully trained and equipped to manage regional workloads efficiently and accurately.

Service Delivery & Operations

• Oversee day-to-day operations of the EMEA People Solutions team, ensuring adherence to KPIs and SLAs.
• Monitor workload volumes and outputs to identify trends, bottlenecks, and opportunities for improvement.
• Provide hands-on support during peak volumes or staffing gaps to maintain service continuity.
• Ensure accurate and compliant records management practices across employee lifecycle processes.
• Oversee background check coordination for new hires, ensuring timely and secure processing aligned with regional requirements.

Modernization & Change Leadership

• Lead the team in adopting modern HR support practices, including digitization, automation, and self-service enablement.
• Champion new ways of working, encouraging experimentation, feedback, and iterative improvements.
• Identify and implement process enhancements that improve speed, quality, and employee experience.
• Collaborate with global peers to align on modernization goals and share best practices.

Cross-Functional Collaboration

• Partner with global People Solutions leaders to coordinate interregional support and share best practices.
• Serve as a point-of-escalation for employee inquiries and collaborate with COEs, HRBPs, and legal/compliance teams.
• Contribute to global initiatives such as onboarding standardization, time tracking, and ServiceNow optimization.

Process Excellence & Knowledge Management

• Lead efforts to improve employee experience through process redesign, digitization, and knowledge centralization.
• Maintain and enhance Tier 0 self-service content and Tier 1 documentation in platforms like ServiceNow and Workday.
• Support the development of dashboards and analytics to inform strategic decisions and reporting.

Strategic Projects & Change Management

• Participate in global People Team programs, including onboarding/offboarding improvements, compliance initiatives, and AI-driven service enhancements.
• Drive change agility and continuous improvement through structured feedback loops and stakeholder engagement.

Required Qualifications

• 6+ years in HR, including 4+ years in customer-facing roles.
• 2+ years managing teams and 2+ years training and developing others.
• Proven problem-solving skills across multiple HR systems (Workday, ServiceNow, etc.).
• Strong communication skills across all organizational levels.
• Bachelor's degree in HR, Business Administration, or related field.
• Working knowledge of regional labor laws and compliance requirements.
• Intermediate to advanced proficiency in Microsoft Office Suite.

Preferred Attributes

• Experience in a global shared services environment.
• Familiarity with ServiceNow case management and knowledge architecture.
• Ability to operate in ambiguous environment with evolving priorities.
• Strategic mindset with a passion for employee experience and operational excellence.
• Demonstrated ability to lead teams through change and modernization initiatives.
• Experience managing records and compliance-related processes, including background checks.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."