About Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About The Role 

The Chief of Staff plays a pivotal role to ensure the CEO is optimally leveraged to achieve Sonder’s ambitious growth plan, execute against strategic goals, and provide global operational support and execution across a fast paced moving business. This role provides strategic guidance, operational oversight, and executive decision support, ensuring alignment across the ELT and company’s priorities. In addition, this role will support projects and partner with the CPTO and VP of Analytics & AI to drive operational effectiveness and efficiency.

Key responsibilities include: 

• Support the CEO and ELT in framing and positioning key topics, translating complex issues into actionable insights.
• Assist in identifying and prioritising key business initiatives, ensuring alignment with Sonder’s objectives.
• Provide data-driven analysis and insights to inform decision-making and improve operational efficiency.

What You’ll Do

Execution & Operational Efficiency

• Work closely with the CEO and executive team to support the development of the long-term company strategy, including competitive market analysis.
• Assist in the implementation of high-priority initiatives, collaborating cross-functionally with leaders and teams.
• Oversee critical projects, ensuring alignment with company objectives and driving execution.
• Provide insights and recommendations on industry trends, competitive dynamics, and emerging technologies, supporting Sonder’s ability to scale efficiently.
• Support executives and senior leaders in developing initiatives that address market opportunities and risks.

Executive Alignment & Communication

• Facilitate communication between the CEO, ELT, and broader business, ensuring alignment on key initiatives.
• Act as a bridge between leadership and operational teams, providing clarity on business priorities.
• Support internal and external communications, including board reporting, all-employee meetings, fundraising materials, and CEO presentations.

Meeting & Agenda Management

• Plan and facilitate executive leadership meetings, ensuring discussions are efficient and impactful.
• Prepare strategic documentation, recommendations, and presentations to support company-wide initiatives.
• Manage executive schedules, prioritising high-impact initiatives.
• Ensure leadership meetings are structured, goal-oriented, and results-driven.

Executive Leadership Collaboration

• Partner with the ELT to support key initiatives as needed.
• Act as an internal influencer, fostering collaboration and a high-performance culture.
• Oversee executive onboarding, ensuring new leaders integrate smoothly and align with company goals and expectations.

Special Projects & Corporate Initiatives

• Support the CEO and CFO on fundraising efforts, strategy development, and investor relations.
• Lead high-impact, cross-functional initiatives that fall outside traditional business unit structures.
• Act as a trusted advisor and problem solver for urgent and sensitive matters.

External Relations & Stakeholder Management

• Engage with investors, board members, government bodies, and industry partners on behalf of the CEO.
• Represent Sonder at industry events, public forums, and strategic business meetings to strengthen external relationships and company visibility.

About You

• 10+ years of experience in Data Analytics with a proven track record in senior leadership roles.
• Expertise in predictive analytics, AI, machine learning, and big data technologies.
• Experience developing products and solutions that leverage predictive capabilities and AI.
• A commercial mind-set that contextualises A&I decisions within a broader ROI framework for business priorities.
• Strong background in leading high-performing teams and driving impactful outcomes.
• Proven ability to deliver actionable insights that empower external stakeholders to make informed decisions.
• Strong  problem-solving, and executive-level communication skills
• A commercial mindset that contextualises A&I decisions within a broader ROI framework for business priorities. 
• Clear and concise communicator, able to reduce complexity and work with a range of internal and external stakeholders. 

Personal Attributes

• Passion: for data and analytics and the value it can drive for Sonder's members, customers and employees. 
• Resilience: Inspires confidence and remains composed under pressure, serving as a trusted partner to key stakeholders.
• Adaptability: Ability to lead through change and navigate,evolving business landscapes.
• Integrity & Ethics: Commitment and leadership on ethical data practices and the responsible use of analytics.
• Innovation: Takes full ownership of driving new ideas, pushing the boundaries of workforce analytics, and championing forward-thinking solutions to keep Sonder ahead of industry advancements.
• Growth-Oriented: Continuously seeks opportunities to enhance capabilities, and drive sustainable business growth through data-driven insights and strategic innovation.

Why Join Sonder? 

At Sonder, we thrive in a fast-paced, high-impact environment where innovation and collaboration are at the heart of everything we do. Our team is made up of passionate professionals, united by a shared mission to make a meaningful difference in people’s lives—every single day. We don’t just invest in technology, we invest in our people.  Here’s what you can expect when you join the Sonder Australia team:

• Employee Share Option Plan (ESOP) – Join us at an exciting time of growth and own a stake in Sonder’s future as we scale and expand. This is your opportunity to share in our success and be part of something big!
• Unparalleled networking opportunities – Work alongside and gain access to some of Australia’s top investors, including Seek and Blackbird, expanding your network and learning from the best.
• Invest in your growth – Benefit from a $1,000 annual development fund, 2 study leave days, and opportunities to expand your skillset.
• Prioritise your wellbeing – Enjoy free access to the Sonder app, a $250 wellbeing fund, and salary packaging options to support your health and financial goals.
• Support what matters – Access generous parental leave, volunteer leave, and work in a diverse, inclusive, and belonging-driven environment.
• Work in an inspiring environment – Enjoy a stunning, heritage-inspired office with modern design, conveniently located near Green Square, plus a hybrid and dog-friendly work environment for ultimate flexibility.
• Stay connected – Take advantage of free coffee Tuesdays, catered lunch Thursdays, and monthly social events to build meaningful connections.

Join us at Sonder and be part of a company that’s scaling fast, making an impact, and offering unique career opportunities! 🚀

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