About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Hong Kong, China Hong Kong, Hong Kong (On-Site)

Responsibilities

Support Customer operations, anticipate operational problems and contribute to improve the system / equipment operation:

• Develop Customer knowledge (configurations, maintenance and repair status, fleet). Observe and study system / equipment functioning, operating modes and performance results . Perform routine checks and counselling when appropriate
• Deliver on-site technical training for our clients worldwide.
• Collect, analyze, and summarize operating and engineering data, analyse trends, study system / equipment limitations, interpret alarms
• Communicate pro-actively with Customers as primary technical interface

Dispatch Customer issues to the appropriate organizations and ensures the necessary actions are carried out:

• Conduct technical / program reviews with Product Support, Supply Chain, Maintenance and Repair representatives;
• Collect and report on Customer technical issues . Analyse problems, collect all relevant information and provides answers to Customer queries. Develop and implement resolution plans, take appropriate decisions support. Propose optimization of the system configuration;

Requirements

• High Diploma in Engineering or equivalent
• Team player and good communication skills
• Previous training experience preferred
• Good interpersonal skill and service attitude
• Site work required
• Able to work under pressure in the fast-paced working environment
• Fresh graduates are welcome
• Fluent spoken Cantonese & English 

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.