PROJECT NAME: Verizon
POSITION TITLE: Customer Service Analyst
WORK SETUP: Return to Office

OVERALL PURPOSE:
Customer Service Analyst – Sales Coach
• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.

RESPONSIBILITIES:
• A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
• A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
• A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
• A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Create sales campaign and drive sales campaign based on project needs.
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 1

SKILL AND QUALIFICATIONS:
• Sales Comms Coach profile
• At least 2 years BPO Sales Coach experience
• Undergrads with experience are allowed
• No course restriction
• Proficient in spoken English, Comprehension skills
• Ability to Multitask
• Analytical Skills, Problem Solving, Team Player

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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