Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Summary:

The Supervisor (Specialty Collections) is a seasoned collections representative with prior management and mortgage experience.  This individual will be responsible for a Specialty Collections Consultant team.

Responsibilities:

• Responsible for maintaining a staff

• Provide guidance and leadership and mentor personnel to develop and reinforce skills and effectiveness.

• Monitor inbound and outbound call production and performance results. 

• Ensure rep’s stay within defined production expectations and correct errant activity and when appropriate provide feedback.

• Track daily results of work efforts to assure required levels of production and efficiency are achieved

• Resolve Human Resources issues as necessary

• Perform a random sample audits of account records as well as monitor live calls.

• Monitor auto-dialer campaigns and collector’s manual calling efforts.  

• This individual must be flex-able and able to work different hours/shifts if needed.

• Must be a good motivator, self-driven to willing to do what it takes to “get the job done”.

• Effectively email with customers, clients and management staff

Qualifications/Skills:

• 5+ years’ experience in finance, collections, customer service, or a related industry

• Previous management experience or current participant in our internal “managing for success” class.

• Managerial skills including strong organizational, communication, and leadership skills

• Understands Current/30 DPD rolls and how to read manual dialing reports

• Understands Legal/Warning statuses on manual dialing reports

• Ability to train and motivate employees  

• Ability to manage data in order to maximize work efforts

• Excellent overall computer skills

• Short learning curve

 Educational Requirements:

• College degree preferred but not required

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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