SUMMARY

Handmade happiness starts with you! The Ship from Store (SFS) Picker/Packer's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge and superior customer service. The SFS Picker/Packer is to quickly and accurately pick and pack online orders to be shipped out directly to the customer. This work may take place overnight to maximize productivity so the store can process hundreds of orders per shift. Through timely picking and packing of online orders, the SFS Picker/Packer will deliver an exceptional customer experience to our online customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the SFS Picker/Packer will find success in their role!

JOB DUTIES

HEARTS

• Ensures orders are received timely while focusing on our customers and their experience as priority number one.
• Asks questions and identifies opportunities to ensure internal processes support our customer-centric focus.
• Proactively drives continuous communication through the team and leadership to identify increased efficiencies and progress to goals.

HANDS

• Picks, prepares, and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs.
• Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service.
• Maintains accurate inventory levels in the top stock and peg areas throughout the store.
• Accurately cut and measure fabric for orders using a home dec roller and other equipment.
• Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers.
• Participate in Loss Prevention procedures related to Omni-Channel processes.

MINDS

• Processes online orders in a productive and efficient manner in order to meet daily shipping quotas.
• Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency.
• Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail.

INSPIRE

• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
• Works with Store Management and other Team Members on projects in a friendly and professional manner.
• Assists with training new Team Members on a variety of JOANN processes in the store.

​Applicable laws may place restrictions on a SFS Picker/Packer's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION & EXPERIENCE

Education Minimum: No minimum education requirement

Education Preferred: High School Diploma or equivalent

Experience Minimum: No experience required

Experience Preferred: 1-3 years of previous experience in a customer-centric environment

This position will be located at:

5381 Darrow Rd Hudson, OH 44236-4007

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans 
• Company-paid basic, Optional, and Dependent life insurance 
• Long-term disability and Company-paid Short-term disability 
• Paid Time Off and Sick Time 
• Tuition Reimbursement 
• Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/