Core responsibility will be to help current customers with technical and transportation bid management consulting tasks. As an integral contributor to our SaaS delivery model, the Consultant will combine logistics/transportation knowledge with an affinity for software technology to assist our shipper customers in using our platform to its greatest efficiency. Qualified candidates should have experience in logistics, preferably as a tender, pricing, or bid manager at a 3PL, carrier, or forwarding company and should possess an analytical “can-do” working style. The ideal candidate understands how a transportation pricing grid functions across the core transport modes. Our perfect candidate speaks English and French to effectively support our growing customer base in Europe.

Main Job Purpose / Focus: 

Assume responsibility for our shippers after the contract is signed by training them and delivering ongoing friendly and professional key-user support, enabling them to successfully utilize our products. Provide best-in-class consulting to our customers to help them achieve their goals with our solutions, through assistance in technical and transportation bid management tasks.

Scope of Activities:

• Directly support our customers in using our logistics Software as a Service (SaaS) applications

• Analyze historical shipment/rate/contract data of our customers and provide consultancy based on the data within our applications

• Work with leading companies to set up their transport RFPs/RFIs

• Analyze customer bidding events on the platform and create scenarios using the analysis tools available on the platform

• Work within an international team of employees supporting global customers

• Provide consultancy to large industry customers regarding the implementation of logistics tenders

• Conduct training (web-based, on-site, or in-house) for our customers

• Support other departments with project and customer information (Sales, Marketing, Product Management, Accounting, IT)

Qualifications to impress us:

• Bachelor’s Degree in Logistics or a related field

• Min. 2 years of working experience in Logistics, ideally with a Transport Carrier

• Experience in Tender Management or transport purchasing is preferable

• Solid understanding of RFP processes and strong analytical skills

• Customer Service experience

• Excellent English and French; proficiency in German and/or Spanish would be an advantage

• Strong MS Excel skills

• Goal-oriented work style and excellent organizational skills

• Ability to work autonomously

Please be aware that this is a Fixed Term 2 years contract position

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