Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infrastructure Service Management
Good to have skills : Incident Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the stability and efficiency of our IT infrastructure. Roles & Responsibilities: - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle. - Support the availability and performance of production systems and devices. - Identify and resolve incidents and problems in a timely manner. - Collaborate with cross-functional teams to provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Infrastructure Service Management, Incident Management. - Strong understanding of statistical analysis and machine learning algorithms. - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: - The candidate should have a minimum of 2 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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