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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description
We are seeking a highly experienced Senior Director of Software Engineering to lead our quality and performance engineering teams in India. This individual will be responsible for defining and implementing quality strategies, improving operational processes, ensuring product performance standards, and driving a culture of continuous improvement. The role requires strong leadership, technical acumen, and a proven track record in managing cross-functional teams across global regions.

Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

Your Impact

As a manager of managers, you will
Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineering managers
Make critical decisions that attribute to the success of the product
Proactive in foreseeing issues and resolving it before it happens
Partner with Product Management to align with objectives, priorities, trade offs, and risk
Ensuring teams have clear priorities and adequate resources
Lead and mentor a high-performing team of quality/performance engineers and operational staff in India.
Develop and execute quality strategies, performance metrics, and continuous improvement plans.
Collaborate with senior leadership globally to align quality and performance objectives with business goals.
Ensure alignment with corporate quality standards and customer expectations, adapting processes to meet the needs of the local market.

Quality:
Establish and maintain a comprehensive quality management system.
Lead root cause analysis and corrective actions for defects and performance bottlenecks.
Manage testing and validation processes, ensuring the highest levels of quality in deliverables.
Oversee the implementation of automation tools to streamline testing and quality processes.
Performance Management:
Develop and implement metrics to measure performance, efficiency, and scalability of products and services.
Drive performance optimization initiatives across the organization, using data analytics and key performance indicators (KPIs) to guide decision-making.
Ensure products meet both local and global performance standards, with a focus on scalability and reliability.
Collaboration and Stakeholder Management:
Work closely with R&D, engineering, operations, and customer-facing teams to deliver high-quality, high-performance solutions.
Act as the key liaison between the India team and global counterparts, ensuring seamless communication and collaboration.
Partner with customers to understand their quality and performance needs and translate them into actionable goals.
Process Improvement and Innovation:
Drive continuous improvement initiatives by identifying inefficiencies and developing solutions to enhance quality, reduce costs, and improve timelines.
Foster a culture of innovation by encouraging the team to implement new quality and performance management methodologies.
Stay current with industry trends and best practices, applying them to the organization's processes and products.

Minimum Requirements
A related technical degree required
12 + years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects
Experience leading large scale distributed systems, working with microservices and/or distributed architecture

Strong verbal and written communication skills, organizational and time management skills
Ability to be flexible, proactive, comfortable working with minimal specifications
Experience with short release cycles, the full software lifecycle, and experience working on a product that’s been released for public consumption
Experience in hiring, mentoring and leading engineers
Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations
Experience with Agile development methodologies. Scrum Master experience required
Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs

Preferred Requirements
Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
Able to articulate the importance and value of Governance to Business and IT executives
A good understanding of enterprise architecture principles is strongly preferred
Ability to quickly grasp and distinctly explain technological and business concepts
Experience working in a global organization with cross-cultural teams.
Familiarity with software development and cloud-based product performance is advantageous.
Excellent problem-solving abilities with a focus on root cause analysis and process improvement.
Strong analytical skills and experience with performance measurement tools.
Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
Familiarity with automation tools and modern Quality practices is a plus.

BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.