Job Description:

Role Level: VP HR - Technology (L13)

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by

AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and

programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles

Role Summary:

The Vice President, Human Resources is a strategic HR partner overseeing a diverse client group of 500+ employees across multiple functions at Synchrony India. This role drives the HR agenda to align talent strategy with business goals, fostering a high-performance, inclusive culture. The position influences organizational effectiveness through leadership in talent management, employee relations, and change management. As a key HR leader, this role is critical to advancing employee engagement and strategic organizational growth.

Key Responsibilities:

• Serve as a strategic advisor to business leaders to recruit, develop, and retain top talent aligned with the company’s innovation goals.

• Develop and execute talent and engagement strategies to build a high-performing, agile workforce in line with business objectives.

• Lead organizational design, change management, and workforce planning initiatives to drive business transformation.

• Build and guide an effective HR team, championing company values and elevating HR’s role as a trusted business partner.

• Develop, implement, and communicate HR policies and programs, ensuring compliance and consistency across the organization.

• Oversee compensation planning and performance management in partnership with business leaders.

• Provide expert guidance on employee relations, conflict resolution, and complex investigations, ensuring fair and timely outcomes.

• Analyze HR metrics and case trends to proactively address organizational needs and recommend strategic solutions.

• Facilitate leadership development, succession planning, and strategies for identifying and growing high-potential talent.

• Partner with Legal, Compliance, Security, People Analytics, and global/regional HR teams to align HR practices and resolve matters effectively.

• Champion diversity, equity, and inclusion initiatives, embedding them into talent frameworks and organizational culture.

• Act as a culture steward and change agent, leading programs that foster innovation, engagement, and employee advocacy.

• Develop and manage HR team capabilities, cultivating a strong HR bench for future growth.

Qualifications & Requirements:

• Bachelor’s  degree in Human Resources or related field (required). Masters degree preferred.

• 12+ years of progressive HR leadership experience in dynamic, innovative environments.

• Proven ability to link HR strategy to business outcomes and influence senior stakeholders.

• Strong understanding of local labor laws, HR best practices, and talent management strategies.

• Demonstrated initiative, problem-solving skills, and independent decision-making in a fast-paced environment.

• Excellent communication, coaching, interpersonal, and relationship management skills at all levels.

• Proficiency in MS Office Suite (Excel, Word, PowerPoint); strong data analysis and presentation skills.

• Flexible to work in evening shifts as required.

• People-centric leadership style with a focus on empowerment, inclusion, and high accountability.

Key Competencies:

• Strategic mindset

• Change leadership

• Team development

• Analytical and innovative thinking

• Exceptional judgment and business acumen

Work Schedule: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other

skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, LPP)

• L11+ Employees who have completed 18 months in the organization and 12 months in the current role and level are only eligible.

• L11+ Employees can apply

Grade/Level - 13

Job Family Group:

Human Resources